Claims software, run by the people who build it.
We are a worker co-operative being formed to develop, run and support ECM, the Electronic Claims Manager: a claims-management system a British Columbia claims and risk management firm relies on every day.
What ECM does
Everything a claims office handles in a day, in one place, for the insurers, syndicates and agencies whose claims it manages.
Claims
Each claim from first notice to closing: status, reserves, authority, diaries and notes.
Contracts and authority
Policies and contracts, with each claim checked against its authority, and referral when it goes over.
Payments
Transactions, cheques and EFT, payees and recipients, with an accounting-only view for the people who need it.
Time and billing
Timecards against claims, interims and invoices, so billing follows the work.
Bordereaux and reports
Bordereaux by agency or syndicate, management information reports and exports.
Diaries and messages
Reminders on claims, private message threads, and a live activity view for managers.
- SecurityPermissions enforced by the database itself. Every user signs in as their own database role, with row-level security, passkeys and two-step sign-in. Independently penetration-tested.
- DataYour data stays yours, in environments you approve, and can be taken with you.
- OpennessSource-available. The source of the current version is published at git.aufin.net/ECM/ecm for anyone to read; commercial use needs a licence.
- Since 2006Twenty years of claims work behind it, rebuilt on PostgreSQL and a modern web interface in 2026.
How we work with clients
Software a business depends on should never depend on one person. This is what every ECM client gets from us.
- VisibilityMonthly reports and twice-yearly reviews. What was done, what is planned, and the risks, set with you.
- HandbookA continuity handbook, written so a capable developer who has never met us could run ECM, and tested every year by rebuilding it from scratch.
- AccessEmergency access held by you, in your own vault, logged and rotated after every use.
- PeopleMore than one person trained to support and release ECM, named to you.
- Step-inIf we ever stopped, you would receive everything needed to run ECM within ten business days, and could hire anyone to do it.
Owned by the people who do the work
Electronic Claims Manager Co-op is a worker co-operative. The people who write, run and support ECM own the business together and run it democratically: one member, one vote. Surplus is shared by the work each member does, not by money invested.
We hold the contracts and handle the business side, so our members can concentrate on doing the work well. The co-op owns the software, so ECM does not depend on any one individual.
Every client that joins helps share the cost of keeping ECM secure, documented and supported, and we pass that saving on.
Talk to us
If you run claims and want software you can rely on, and people who stand behind it, we would like to hear from you. ECM is led by its author, Drew Crampsie.